Save Job Back to Search Job Description Summary Similar JobsAmazing opportunityFlexible arrangementsAbout Our ClientThis organisation operates within the public sector and is based in Footscray.Job DescriptionLead and manage the customer service operations team to achieve service excellence.Develop and implement strategies to enhance customer satisfaction and streamline processes.Monitor and analyse key performance metrics to identify areas for improvement.Ensure compliance with all relevant regulations and internal policies.Collaborate with other departments to address customer concerns effectively.Provide training and support to team members to maintain high performance.Prepare and present operational reports to senior management as required.Oversee the resolution of complex customer issues in a timely manner.The Successful ApplicantA successful Manager, Customer Assist Operations should have:Experience in customer service or operations management within the public sector.A strong understanding of customer service standards and best practices.Proven ability to lead and motivate a team towards achieving organisational goals.Excellent communication and problem-solving skills.Knowledge of relevant compliance and regulatory requirements.Strong analytical skills to assess performance metrics and drive improvements.What's on OfferOpportunity to contribute to impactful public sector initiatives.Temporary role based in Footscray, providing a chance to work in a central location.If you're ready to take on this rewarding role as Manager, Customer Assist Operations, we encourage you to apply.ContactChloe RodriguezQuote job refJN-102026-7122178Phone number+61 3 8616 6206Job summaryFunctionCustomer ServiceSpecialisationAccount ManagementIndustryPublic SectorLocationFootscrayJob TypeTemporaryConsultant nameChloe RodriguezConsultant phone+61 3 8616 6206Job ReferenceJN-102026-7122178
