Last week, we were delighted to announce Mark Bilton, Group Managing Director of Gloria Jean’s Coffees, as the winner of the 2014 Michael Page Retail Executive Award. Along with this distinction, Mr. Bilton has won an exclusive place on the 2014 Westfield World Retail Study Tour, where he will spend two weeks immersed in five world-class retail destinations: San Francisco, Seattle, Stockholm, London and Barcelona.
We were very impressed with the calibre of applicants received. Mr. Bilton’s entry stood out for his ability to design and implement a three-year strategy for increasing sales, profit and customer satisfaction across 400 franchises. His strategy successfully resulted in a sense of collective responsibility, individual empowerment among franchises and a change in company culture in 2013.
Mr. Bilton has developed his career in the retail industry with Managing Director and CEO roles at multinational companies in both the listed and private sector. Mr. Bilton has an MBA and a Post Graduate Diploma in Business and has held numerous directorships on industry, education, not-for-profit and commercial boards.
We also congratulate the four runners up in the 2014 Michael Page Retail Executive Award; Tim Schaafsma, Managing Director of Freedom, Mark Daynes, CEO of Jeanswest, Tony Sutton, Executive General Manager of Stores for Myer and Stephen Heath, CEO of Fantastic Holdings.