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How IT has changed in 2014, a CIO perspective
As always, it’s a busy time in Australia’s technology industry. Our recently released CIO Viewpoint report combines the insight of 62 Chief Information Officers (CIOs) across various industry sectors in Australia to provide an up-to-date look at the current state of the IT market.
It paints a positive picture, with many CIOs expressing an optimistic outlook about the current state of the technology market – for example, more than a third plan to increase headcount in their team over the next 12 months. Additionally, many CIOs are working on significant business improvement projects, especially in the areas of CRM, Cloud Technology and Mobility.
This year’s report saw the emergence of some new themes in the industry. These are summarised below.
In 2014, CIOs are recognising customer experience as a significant business driver. As a result, companies are placing increased focus on customer-facing applications and portals in order to drive engagement with their brand’s platforms.
Mobility is a big theme as more organisations seek to provide their employees with the tools to log in and work remotely on various devices. In the 2014/15 CIO Viewpoint, 35% of CIOs named Mobility as their most important priority over the next 12 months.
More than a third of CIOs plan to increase headcount in their team over the next 12 months.
The report findings show that many companies are investing more heavily into the technology function, with more than half (60%) of surveyed CIOs allocated a larger budget this year than in 2013.
We are seeing CIOs shifting from their traditional technical focus to delivering optimal services to their customers. CIOs are also focused on operational efficiency and business resiliency, with no time for downtime. In light of this many are developing a flexible technology portfolio that has size without scale, creating a services portfolio that can quickly adapt to changing business and technology conditions.
CIOs, on the whole, are looking to get more out of their current teams, with technological improvements and staff engagement programmes two examples of how this is being played out in IT teams in Australia. Some CIOs named headcount optimisation as the key business improvement project for the coming year.
Meanwhile, offshoring and outsourcing are still having an impact on the IT landscape. The majority (46%) of surveyed CIOs currently offshore between 1 and 19% of their workload and outsource 39% of tasks to external providers.
Skills in demand
Many survey respondents commented that they are seeing a lack of IT professionals with advanced soft skills such as leadership and business acumen. CIOs are also increasingly looking for candidates with a strong technical skills (business analysis, service management and agile software development are the top three skills in demand) alongside these other skills.
Find out more details about hiring trends, business priorities and projects underway in Australia’s IT sector by downloading the full 2014/15 CIO Viewpoint report.
Our 2014/15 CIO Viewpoint report revealed some interesting trends facing Australia's IT sector, including:
- A focus on customer service as a business driver
- More organisations providing mobility options to employees
- Heavy investment in technology functions resulting in larger budget allocations
- One third of survey respondents looking to increase headcount in the next 12 months
- A demand for IT professionals with soft skills such as leadership and business acumen