Save Job Back to Search Job Description Summary Similar JobsStrong team tenure and cultureCareer growth opportunitiesAbout Our ClientOur client is a has a longstanding reputation for quality and exceptional customer service. With decades of success behind them, they have built a loyal customer base, strong market presence, and a workplace culture that genuinely values its people. The business is known for its impressive staff retention, supportive leadership team, and commitment to developing its employees. New team members benefit from structured onboarding, ongoing training, and the opportunity to build specialist product knowledge within a collaborative environment. Offering a friendly and down-to-earth culture and a team-first mentality, this is a fantastic opportunity for someone looking for more than just a job, but a long-term career with a business that invests in its people.Job DescriptionThis is an administration-focused role where you'll act as a key point of contact for existing customers, managing enquiries, processing orders, preparing quotations, and providing technical product support. Customer interaction is primarily handled via email, making this an excellent opportunity for someone who enjoys building relationships and delivering exceptional service without the demands of a high-volume call centre environment.Your responsibilities will include:Processing customer orders accurately and efficientlyPreparing and managing customer quotationsResponding to customer enquiries via email in a professional and timely mannerProviding product information and support to assist customers with their purchasing decisionsCoordinating with internal departments to ensure smooth order fulfilment and deliveryMaintaining accurate customer records and documentationMonitoring order progress and proactively communicating updatesSupporting the wider team with general administration and customer-related tasksThe Successful ApplicantWe're looking for an organised and customer focused professional who enjoys a balance of administration, problem-solving, and relationship management.You will have:Previous experience in customer support, internal sales, sales administration, or order processingStrong written communication skills with the ability to build rapport through email correspondenceExcellent attention to detail and a high level of accuracyConfidence learning technical products and communicating information clearly to customersStrong organisational skills and the ability to manage multiple prioritiesA proactive and solution-focused approachMost importantly, you'll enjoy helping customers, take pride in delivering a high standard of service, and thrive in a team-oriented environment.What's on Offer8.00am - 4.00pm Monday to FridayStrong team tenureClear career development pathwayComprehensive onboarding and training to set you up for long-term successStable and growing businessSupportive leadership teamPositive team culture ( free lunches once a week, team celebrations and functions)Work-life balanceContactIsabella PrendevilleQuote job refJN-082026-7084280Phone number+61 7 3018 6320Job summaryFunctionCustomer ServiceSpecialisationSales AdministrationIndustryBusiness ServicesLocationEagle FarmJob TypePermanentConsultant nameIsabella PrendevilleConsultant phone+61 7 3018 6320Job ReferenceJN-082026-7084280
