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You will be responsible for managing daily interactions with members, providing expert and timely administrative support to the claims and advice teams. This pivotal role ensures a consistent, high-quality service experience in every interaction, from the initial call to follow-up communications. Key responsibilities include managing invoices, claims accounts payable, and ensuring meticulous compliance with privacy and regulation requirements.
As a Service Desk Analyst, you'll ensure smooth IT operations by troubleshooting hardware/software issues, supporting Office 365, deploying updates, and managing email security and compliance. You'll provide expert-level support to legal staff to maintain system efficiency.
As a Level-1 Service Desk analyst you will be providing initial technical support to end users, addressing basic hardware, software, and network issues. The position focuses on troubleshooting, escalating unresolved issues, and ensuring efficient resolution while maintaining high levels of customer satisfaction.
You will be responsible for managing daily interactions with customers, providing expert and timely administrative and customer support. This pivotal role ensures a consistent, high-quality service experience in every interaction, from the initial call to follow-up communications. Key responsibilities include managing invoices, claims accounts payable, and ensuring meticulous compliance with privacy and regulation requirements.
Responsible for UAT planning, coordination, execution, and reporting. Manage test cases, defects, risks, and stakeholder communication. Ensure user requirements are met, environments are prepared, and deployment processes are understood. Conduct workshops, track SIT defects, and maintain end-to-end trace-ability. Align testing with business scenarios and dependencies for successful delivery.
We are seeking a permanent Customer Care Specialist to support our client
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