Save Job Back to Search Job Description Summary Similar JobsCompetitive salary2 days work from homeAbout Our ClientOur client is a an established, large scale organisation that is known for their strong reputation, and commitment to providing high-quality support to Australians.What truly sets them apart is their people-first culture. The business fosters a collaborative and inclusive environment where teamwork is prioritised, leaders are approachable, and employees are genuinely supported in their day-to-day roles. There is a strong focus on development, with clear progression pathways and a track record of promoting from within.With continued growth in a specialised division, they are now seeking a Claims Manager to join their Brisbane team. This is a unique opportunity to step into a stable, well-supported environment where you can build a long-term career while making a meaningful impact.Job DescriptionIn this role you will take ownership of a portfolio of cases, managing them end-to-end while ensuring a seamless experience for clients. You will act as the primary point of contact, coordinating with both internal teams and external providers to deliver outcomes efficiently, accurately, and in line with established processes. Your day-to-day will involve a mix of stakeholder coordination, case management, and high-volume communication.Key responsibilities include:Managing a portfolio of claims from initiation through to completion, ensuring timelines and service standards are met.Coordinating logistics and services including travel, accommodation, and related requirements to support each case outcome.Maintaining consistent communication with customers via phone and email, providing updates and resolving queries.Liaising with internal departments and external suppliers to ensure services are delivered on time and to expectation.Accurately maintaining records and ensuring compliance with internal policies and procedures.Prioritising workloads and managing multiple cases simultaneously in a fast-paced environment.This position typically involves a blend of approximately 40 percent customer interaction and 60 percent administrative coordination.The Successful ApplicantTo be successful in this role, you will be a highly organised and customer-focused professional who thrives in a structured, high-volume environment.You will bring:Experience in claims management, case management, travel coordination, insurance, or a similar end-to-end service role.Strong customer service skills, with the ability to build rapport and manage expectations.Excellent organisational skills with the ability to manage multiple deadlines and competing priorities.High attention to detail and confidence working within policy-driven environments.Strong communication skills across both phone and email, with a professional and empathetic approach.The ability to remain calm under pressure and adapt during peak workload periods.What's on OfferCompetitive salary packageA permanent position based in Brisbane CBDHybrid working arrangement, with two days working from home per week.Comprehensive training program and ongoing development support.Clear progression pathways, with strong opportunities to move into senior roles or other business units.A genuinely supportive and collaborative team culture, where employees are encouraged to share knowledge, help one another, and celebrate success. Leaders are approachable and invested in developing their teams, creating an environment where people feel valued and set up to succeed.ContactIsabella PrendevilleQuote job refJN-052026-7027989Phone number+61 7 3018 6320Job summaryFunctionCustomer ServiceSpecialisationAccount ManagementIndustryBusiness ServicesLocationBrisbane CBDJob TypePermanentConsultant nameIsabella PrendevilleConsultant phone+61 7 3018 6320Job ReferenceJN-052026-7027989
