Senior Manager, Investment Operations

Team Leadership

• Lead, develop and support a team of investment operations professionals.
• Manage day-to-day priorities and ensure responsibilities are clearly understood across the team.
• Provide coaching, technical guidance and ongoing development.
• Promote a collaborative, accountable and high-performing team environment.
• Act as a senior escalation point for complex operational matters.

Investment Operations

• Oversee the day-to-day operational processes supporting the organisation's investment activities.
• Ensure investment transactions, cash movements, reconciliations and other operational activities are completed accurately and efficiently.
• Maintain appropriate oversight of investment and portfolio data.
• Work closely with investment teams to investigate and resolve operational issues.
• Ensure operational processes continue to meet the requirements of the investment function.

Operational Controls & Governance

• Maintain a strong control environment across investment operations.
• Identify operational risks and ensure appropriate controls and procedures are maintained.
• Support audit, regulatory and governance requirements.
• Maintain policies, procedures and operational documentation.
• Ensure operational incidents and exceptions are appropriately investigated, escalated and resolved.

External Service Providers

• Manage day-to-day relationships with custodians, administrators and other external service providers.
• Monitor service delivery and performance against agreed expectations.
• Coordinate the resolution of operational issues with external partners.
• Identify opportunities to improve service delivery and operational efficiency.