Back to search

Customer Success Managers

Subiaco Permanent View Job Description
Build trusted relationships with enterprise customers, driving long-term value, retention and growth. Partner with internal teams to deliver strategic customer outcomes and identify opportunities to expand existing accounts.
  • Supportive work culture focused on development and career growth.
  • $110,000 plus Super

About Our Client

We're partnering with a growing technology organisation to recruit an experienced Customer Success Manager to manage a portfolio of enterprise clients across Australia.

This is an opportunity for a commercially minded relationship manager who enjoys working with senior stakeholders, solving business challenges and helping customers realise measurable value from technology solutions.

This is not a reactive support role. It's suited to someone who can build trusted partnerships, identify opportunities, and think strategically about long-term customer success.

Job Description

Key Responsibilities

  • Manage a portfolio of strategic enterprise accounts.
  • Build strong, long-term relationships with key customer stakeholders.
  • Lead onboarding, customer success planning and ongoing engagement.
  • Conduct regular business reviews focused on value, outcomes and future opportunities.
  • Monitor account health and proactively address risks.
  • Coordinate internal teams to resolve customer challenges.
  • Identify opportunities for account growth and partner with Sales on expansion initiatives.
  • Analyse customer data and trends to support strategic decision making



The Successful Applicant

You're a commercially minded relationship builder who enjoys partnering with customers to achieve meaningful business outcomes. You know how to build trust with senior stakeholders, ask the right questions, and balance customer advocacy with commercial objectives.

You'll bring:

  • Experience in Customer Success, Strategic Account Management or Enterprise Account Management within a B2B technology or SaaS environment.
  • Strong business acumen with the ability to understand customer priorities and translate them into long-term value.
  • Exceptional relationship management skills and confidence engaging with executive stakeholders.
  • A consultative approach with the ability to identify opportunities for account growth and expansion.
  • Strong problem-solving, analytical and organisational skills, with the ability to prioritise effectively in a dynamic environment.
  • The confidence to coordinate cross-functional teams and keep customer outcomes moving without needing to be the technical expert.
  • Strong technology aptitude, with an openness to using AI and emerging technologies to improve the customer experience.
  • A collaborative, resilient and adaptable approach, combined with a strong work ethic, integrity and a genuine commitment to delivering the right outcomes for customers.
  • Curiosity, sound judgement and a continuous improvement mindset, with the confidence to ask questions, challenge constructively and contribute to team success.



What's on Offer

  • Competitive salary package
  • Flexible working arrangements.
  • Opportunity to work with enterprise customers on complex, business-critical solutions.
  • A collaborative and supportive leadership team committed to your ongoing development.
  • Long-term career growth within an established and expanding technology business.
Contact
Rebecca Jordan
Quote job ref
JN-072026-7052750
Phone number
0431 983 308

Job summary

Function
Sales
Specialisation
Key Account Manager
Industry
Technology & Telecoms
Location
Subiaco
Job Type
Permanent
Consultant name
Rebecca Jordan
Consultant phone
0431 983 308
Job Reference
JN-072026-7052750

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.