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Deskside Operations Analyst

Melbourne Permanent View Job Description
This role focuses on delivering hands-on IT support to end users, including troubleshooting hardware, network, and collaboration tools while ensuring a seamless user experience. It also involves working across teams, managing service requests, and contributing to projects, with an emphasis on stakeholder engagement, ITIL practices, and continuous improvement.
  • Broad Technical Exposure and Career Growth
  • High Stakeholder Visibility and Impact

About Our Client

A global specialty insurance provider known for underwriting complex and niche risks across industries such as professional lines, marine, energy, and casualty. It operates with a strong focus on technical expertise, long-term client relationships, and a decentralized model that empowers teams to make informed, customer-centric decisions while maintaining a strong culture of collaboration and innovation.

Job Description

Provide on-site "hands and eyes" support to assist network, voice, and collaboration teams.

Troubleshoot and resolve issues related to laptops, peripherals, VPN, Wi-Fi, LAN, and printing.

Manage and prioritize escalated user incidents, ensuring timely resolution and clear communication.

Fulfil ServiceNow requests, including install, move, add, and change activities.

Support Microsoft Managed Desktop environments, O365 applications, and endpoint management tools (e.g., Intune).

Maintain and support conference room AV and collaboration technologies (e.g., WebEx).

Perform hardware setup, maintenance, diagnostics, and repairs.

Coordinate SOHO kit setup and shipments for new and existing employees.

Collaborate with vendors to resolve incidents and service requests.

Contribute to documentation and knowledge base articles to support self-service and team learning.

Participate in project work and an on-call support rotation.

The Successful Applicant

Skills & Experience

  • Strong experience in deskside or end-user support within a large organization.
  • Proficiency in Windows, macOS, and Microsoft Office (O365).
  • Knowledge of networking fundamentals such as TCP/IP, VPN, LAN/WAN.
  • Experience with ServiceNow, JIRA, and ITIL-based service management practices.
  • Familiarity with AV systems and collaboration tools.
  • Excellent troubleshooting, communication, and customer service skills.



Key Attributes

  • Strong stakeholder management and customer-focused mindset.
  • Proactive approach to problem-solving and continuous improvement.
  • Interest in expanding beyond core support into broader IT functions and projects.



This role offers an opportunity to grow technically while contributing directly to enhancing user productivity and the overall IT service experience.Applicants must have full working rights, without any need for visa sponsorship now or in future, to be considered for this role.

What's on Offer

  • Opportunity to work within a thriving insurance industry environment in Melbourne.
  • Supportive and collaborative team culture.
  • Career growth and development opportunities within the technology department.



If you are passionate about technology and are ready to take the next step in your career, we encourage you to apply for this exciting IT Desk Support role in Melbourne.

Contact
Priyanshu Singh
Quote job ref
JN-052026-7024524
Phone number

Job summary

Function
Information Technology
Specialisation
IT Support - Level 1/2
Industry
Insurance
Location
Melbourne
Job Type
Permanent
Consultant name
Priyanshu Singh
Consultant phone
Job Reference
JN-052026-7024524

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.