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The Service Coordinator works as part of the Service and Support Team, reporting to the Service Lead. The Service Coordinator will be the primary point of contact for external stakeholders. The Service Coordinator will also participate in strategic and operational projects to continuously improve our services and deliver new capabilities to our stakeholders.
The ultimate aim is to optimise the value of master data as a strategic asset, reinforce data governance practices, and contribute to the organisation's attainment of its business goals.
As the Service Desk Officer, you will be the first point of contact to end users.Providing technical support and troubleshooting assistance for any IT-related issues.
Given the nature of the company we're working with, this role will be supporting the Australian head office and other time zones in a IT service delivery function. Being the sole point of contact domestically, the ability to think & work independently is highly desirable.
As a Service Desk Officer you will play a crucial role in ensuring the smooth operations of the desktop systems.
As the Level 2 Desktop Support Engineer, you will play a crucial role in maintaining the functionality and efficiency of the IT systems. You will be responsible for diagnosing and resolving technical issues, providing timely assistance to end-users, and ensuring the seamless operation of desktop hardware, software, and peripherals.
An IT Support Level 1 role involves handling incoming technical support calls and emails, documenting issues accurately, and providing immediate solutions when possible. Additionally, the role supports IT project roll outs and performs basic Active Directory tasks, such as user account management and password resets.
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