The primary function of this role is to troubleshoot level 1 and level 2 IT issues across the business whilst ensuring you provide support to the business with a customer-centric focus. The successful candidate will possess strong troubleshooting skills and have 2-3 years of experience within the Service Desk function.
- Be part of a team where there is a clear focus on professional development
- Permanent full-time opportunity
On offer is a 12-month contract for an experienced or emerging IT Support Analyst to join a multinational organisation based in the Southeast.
As the service desk analyst you will be the first point of contact for all IT needs, and you will communicate in Japanese and English.
- 12-month contract
- Multinational Organisation
The Service Desk Analyst exists as the first point of contact for all IT enquiries providing a high level of customer service to meet the needs of the organisation. A user base of remote and office workers all across multiple entities throughout NSW. Reporting in to a Team Leader of Service Delivery who has a passion for upskilling his team members.
- An immediate start to a contracting role, opportunity for extention
- A highly competitive daily rate
This role is a level 1 role in Service Desk. If you are looking for an opportunity to join a collaborative team then this is not to be missed. You will be providing level 1 support across the business in a fast-paced environment. You should have basic experience and understanding of the service desk and troubleshooting of hardware and software issues.
- Opportunity to work in a fun team environment
- Flexible work location
This role is about providing efficient IT support nationally across the client's offices in Australia. You will need to work proactively in responding to IT incidents, service requests as well as provide the best customer service and increase satisfaction levels.
- Be part of a well-known organisation with huge growth opportunities
- Open, caring and supportive work culture