Information Technology jobs in IT Support - Level 1/2 within Information Technology

Exciting opportunity for an IT Support officer to be part of an established IT team for a 2 months contract

An opportunity for a level 1 &2 IT support to start quite quickly in a small team for a period of 4-5 months in a reputable organsiation based in Sydney's lower North Shore.

A Small managed services organsiation with a huge focus on creating awareness around the environmental impact that businesses have in the corporate environment. They are looking for a generalist IT support person to support the business with a range of in-house IT services

My client is looking for an experienced Service Desk Analyst to join their team. You will be required to provide 1st and 2nd level support to all stakeholders. You will be based in Sydney CBD but will be providing support to various sites throughout Australia.

The objective is this role to support my client's CRM database, provide level 1 technical support to its internal users and also maintaining this company's IT systems.

Great opportunity for an experienced IT Support Officer to join an established service provider for a 6 months contract

The successful applicant will be responsible for:

• Timely, professional technical support and advice
• Provide day-to-day resolution of ticketed level 2 IT issues (ideliver)
• Infrastructure maintenance and support, including HP servers and Cisco networks at two sites
• Coordinate IT and related contractors at both sites as required
• Purchase and replace IT hardware as required
• Management of IT maintenance contracts and agreements
• Prepare and monitor local IT budget
• IT projects and local roll-out IT updates and initiates
• Develop and deliver IT training
• Ability to work independently and with remote IT supervision
• Develop close working relationships and effectively communicate IT concepts and solutions
• Work flexible hours in order to liaise with regional and global IT teams

As an experienced IT Support Technician, you will be autonomously supporting a high performing team where you will be expected to investigate and help the organisation work efficiently, drive innovation and continuous development. The role sits between the business and their outsourced partner. The chosen candidate will be required to support all IT needs and make recommendations to the business.

The successful applicant will be responsible for:

• Ensure that requests are assigned to vendors for completion, and following through to satisfaction of the customer
• Daily checks including backups and tape changes, reviewing ICT mailbox and ticket logging systems for outstanding tasks.
• Resolving ICT issues for staff that are outside of the MSP
• Resolving issues that have been escalated to ICT for resolution
• Build and maintain a close relationship with all business units and key stakeholders
• Maintaining assets in asset tracking system
• Project tasks and minor project management
• Enhance levels of delivery, service and support
• Dealing with customer enquiries via telephone, emails and walk-ins
• Monitor system and network performance using monitoring systems
• Commission new services for customers
• Participate in system and unit testing
• Determine backup and disaster recovery plans
• Identify and establish recommendations regarding critical points of failure