Information Technology jobs in IT Management within Information Technology

The successful applicant will be responsible for:

• Developing and managing report on key service-level metrics, including average response time, first-contact resolution rate, mean time to repair etc
• Continuous improvement across the IT Service Delivery function
• Build and maintain relationships with all IT and Business units
• Prepare cost analyses, budget plans and proposals
• Leverage best practices and process frameworks, such as the ITIL, to drive continual process improvement across all of Business Technology and its related processes.
• Keeping up to date with trends in service desk operations, management, technologies etc
• Perform end-user satisfaction surveys and develop action plans to address areas needing improvement.

Sit on the Senior Leadership team of an established, nationally recognised brand in Western Sydney as their IT Service Delivery & Operations Manager. Whilst managing a team of staff, the role is responsible for mapping an appropriate strategy and application process to adequately improve the delivery and cohesiveness of IT business Operations and deliver innovative solutions.

An exciting opportunity for an experienced Group IT Manager to join a rapidly growing business, leading & driving operations to facilitate continued growth and expansion.

As the IT Manager you will be responsible for:

• Planning and implementing IT policies and strategies and ensuring the IT infrastructure supports current and future business needs. Maintain a rolling 3-year IT business strategy in line with requirements of business stakeholders.
• Manage the IT requirements associated with system upgrades, new systems and business tools (e.g. M3/Movex ERP, sales force CRM, SharePoint, eforms and other business tools)
• Business partner with key department heads and stakeholders to provide timely IT support and guidance.
• Managing the installation of hardware, applications, and systems in line with planned timelines and costs.
• Developing plans and schedules for the acquisition and installation of equipment, including transition from old to new procedures.
• Managing the overall infrastructure, hardware and software needs of the company, in line with the company strategy and budgets.
• Keeping informed of new technology developments in hardware and software, making recommendations to management.
• Determining appropriate change to effect improvements, reduce costs and enhance efficiency.
• Providing the IT Service Desk operation.
• Directing the communications, network, and server infrastructure of the company.
• Directing the disaster recovery operation and procedure.
• Directing the software environment of the company.
• Managing the BI and reporting systems, including report writing (Cognos, SQL)
• Ensure the IT Infrastructure and GL is documented.
• Provide effective leadership based on the organisations values of integrity, excellence, team work commitment and quality.
• Ensure work is conducted in an ethical manner and all company assets are used safely, competently and not misused.
• Actively pursue continuous improvement in business processes and develop/maintain safe work methods.
• Comply with the organisations Code of Conduct, Health, Safety and Environment policies and procedures and relevant legislative requirements.
• Any other work as required by the CFO and GM Central Services that is safe, legal and the individual is competent to undertake.

Client facing Service Delivery Manager role for a government organization based in Western Sydney

Superb role managing an IT team for a leading Australian business based in Inner Southern Sydney a short commute from the CBD.

Superb role managing an IT team for a leading Australian business.

This role provides leadership and management across the Service Delivery stream with responsibility for the governance, performance and co-ordination of IT service delivery, creating long term relationships with key stakeholders, customers and suppliers.